Terms & Conditions
Terms and Condition of Sale of Raunds Embroidery
Please read these terms of sale carefully.
You will be asked to expressly agree to these terms of sale before you place an order for products from our website.
In these terms of sale, “we” means Raunds Embroidery and Workwear & Logos and “you” means our customer or potential customer for products (and “your” will be construed accordingly).
(3) Orders and Quotations
(3.1) Following initial quotation we shall require you to supply a copy of the logo or artwork that you wish us to use on your behalf. You are entirely responsible for the legality of this artwork and we will require confirmation that you have the right to use this artwork as your own. We will not use any artwork that is known to be in breach of copyright. Once artwork has been accepted we shall use this image and have it digitised on your behalf and will send you a copy image by email and a sample sew out by request. We ask that you check this very carefully for any errors and to notify us immediately of any corrections or alterations that need to be made. If you are happy with the digitised logo and require no corrections or alterations we will require you to inform us in writing that you wish to go ahead with your order. Once your order has been started no further alterations to the digitised logo can be made without incurring a further digitising charge. If we have begun embroidering or printing your garments these cannot be changed. A further order will need to be made and paid for. We will not be liable once you have given your approval that you are happy for the design to be used should you notice any errors or wish changes to be made after work has commenced. It is very important that you check carefully any work that is sent to you for approval. Please note that all embroidery files remain the property of Raunds Embroidery and Workwear & Logos. We do not give these files to any customers or third parties.
(3.2) Should you not have a pre-designed logo and require us to have a logo designed on your behalf we will arrange this and send you through artwork by email for your approval. You are entirely responsible for the legality of this artwork and we will require written confirmation that you have the right to use this artwork as your own. We will not use any artwork that is known to be in breach of copyright. Once you are happy with the design we will arrange to have this digitised for you. Again we will require you to carefully scrutinise the logo for any corrections or alterations. Once you are happy with this we will require confirmation in writing that you wish to proceed to have the image finalised. Once finalised we will then be in a position to take your order and begin work. Once work has commenced no further changes can be made without a new order being placed and paid for. We will not be liable once you have signed that you are happy for the design to be used should you notice any errors or wish changes to be made after work has commenced. It is very important that you check carefully any work that is sent to you for approval
(4) Payment of Orders
(4.1) For non account customers we will require payment of all orders in advance of work commencing. We will issue you a pro-forma invoice that can be paid by cheque, PayPal, debit or credit card, bank transfer or cash.
(4.2) Account customers are required to settle their accounts in full within 30 days of the date of the invoice. We reserve the right to issue interest on the amount outstanding or add account charges if we have to chase for payment.
(4.3) All items remain the property of Raunds Embroidery and Workwear & Logos until they are paid for in full.
Raunds Embroidery and Workwear & Logos will accept cancellations prior to decoration under the following conditions.
(5.1) Immediately your order is placed and paid for the process begins and your items are immediately ordered and logo sent to our designer for convertion into embroidery or print format. If you cancel your order before decoration takes place we reserve the right to charge for any losses we have incurrred. We will deduct the cost of the setup fees we have been charged which will be £15+VAT for a chest sized logo and £20+VAT for a back logo or the amount you have been charged in the case of complex designs. If the item ordered is not a standard stock item this will be sent back to our suppliers and will incur a 30% restocking fee and the cost of sending the items back which is £7.99+VAT.
(6.1) Raunds Embroidery and Workwear & Logos will accept returns of non printed or embroidered garments bought as ‘blanks’ providing they are returned to us within 7 days in perfect saleable condition with all original packaging. We regret that if any item of packaging is not returned with the garment then a refund will not be issued. It is the buyers responsibility to pay all return postage charges. There will be a 30% restocking fee charged if the item being returned is not a regular ‘stock item’.
(6.2) Once garments have been embroidered or printed returns are not permitted unless we have made an error outside of the approved customer manifest. Any exception to this rule is entirely at our own discretion and is if the garment develops a fault outside of normal wear and tear. Any defects must be notified to us in writing as soon as they are noticed and returned to us for inspection. We will inform you of our decision within 14 days of receipt. We do not accept returns of any items that do not fit upon arrival, unless you have been sent the wrong size against your order, for example, if you have ordered a large and have been sent a medium in error.
(6.3) Any guarantee on waterproof garments will become invalid once print or embroidery is carried out. We do advise the use of Nikwax products to help prevent leakage.
(7) Your warranties
You warrant to us that:
(a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;
(b) the information provided in your order is accurate and complete;
(c) you will be able to accept delivery of the products;
(d) you are resident in England or Wales; and
(e) you are over the age of 18 years of age at the time of placing a quotation or order.
(8) Embroidery onto customer owned garments
(8.1) We will embroider onto customers own garments. This is done strictly at the customers own risk. Whilst we will take every reasonable effort to ensure that no damage will occur to the garments this cannot be guaranteed. Should any garment be destroyed as a result of embroidery Raunds Embroidery and Workwear & Logos will not be held liable for replacement. We will email you disclaimer upon enquiry for your perusal and agreement.